Disruptors

Will the COVID Crisis Lead to a Digital Revolution in Government?

Episode Summary

Through the COVID-19 crisis, governments in Canada have had to rapidly transition to a digital-first reality, practically overnight. In today’s episode, Alex Benay, Partner, Digital and Government Solutions at KPMG, and Hillary Hartley, Chief Digital and Data Officer for the province of Ontario, discuss how governments can apply lessons learned through the crisis to digitally revolutionize and build the government of the future in a post-COVID world.

Episode Notes

In today’s episode of RBC Disruptors, we are joined by Alex Benay, Partner, Digital and Government Solutions at KPMG, former CIO of Canada and one of the world's 100 most influential people in digital government, and Hillary Hartley, Ontario's first Chief Digital and Data Officer, to discuss how governments have pivoted to push out billions of dollars in support to Canadians through the COVID-19 crisis almost entirely through digital channels – and what that could mean for a digital government of the future. In today’s episode we discuss:

• How the government rapidly shifted to a digital-first approach during the COVID-19 crisis;
• How governments can seize this opportunity to rethink Canada’s digital infrastructure in a post-COVID world;
• The need for government to re-think their models, and adopt a major shift in mindset toward speed and user centricity.